PRASE

Phase 1 - Full Report

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Table of Contents 1. Preface 2. Executive Summary 3. Background 4. Project Scope & Objectives 5. Approach 6. Strengths and Challenges 7. The Case for Change 8. Potential Service Delivery Model 9. Change Readiness Assessment Findings 10. Opportunities Identified 11. Transformation Roadmap 12. Next Steps 13. Conclusion 14. Appendix A: Description of Opportunities by Work Stream PwC 11/03/2011 2

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