Phase 1 - Full Report

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Preface This document is PwC’s report to York University. It contains the findings and recommendations of Phase 1 of the Process Re- engineering and Service Enhancement (PRASE) Project. York University has accepted the report and is in the process of reviewing the findings and seeking input from the community. This report represents the beginning of the journey that York may take. York will consider the way forward for administrative services transformation, while continuing to dialogue with the Community on actions being taken on the PRASE program. PwC 11/03/2011 3

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