Phase 1 - Full Report

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Page 67 of 143

Conclusion • Phase 1 of the PRASE project set the stage for change by demonstrating that there are opportunities to improve York’s administrative services, improve staff experience, enhance services for users, and increase effectiveness and efficiency • Work done to date confirmed that there is a need to reexamine how administrative services are delivered at the university • Now, York needs to determine how to proceed including the most effective approach to transformation for the university PwC 11/03/2011 68

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